No need to worry! Let us address some common concerns.

When will my order get processed?

Orders placed before 4pm PST will be processed the same day.

How long does shipping take?

Vapes Motel strives to offer the most expedient and reliable service but cannot guarantee transit and delivery times. All orders will be shipped via USPS Priority (1-2 days) or USPS ground advantage (2-5 days).

Where can I find my tracking information?

After placing your order, your tracking number will be sent to the email address specified on your account. Tracking information may also be accessed by logging into your account.

What is our return/refund policy?

If you receive a defective or damaged product, kindly contact us within 1-2 days of receiving your item, via our email. Please note that all sale items are considered FINAL SALE and cannot be refunded. If you have any inquiries or concerns, feel free to contact us via info@vapesmotel.com

What if my order is wrong/incorrect?

If your order is missing, or incorrect you must email us within 48 hours of the packages delivery confirmation. Once your email has been submitted and reviewed, we will assist you with correcting this issue.

Can I get Free shipping?

Free shipping is Available whenever the final cart price is above $60, excluding applicable sales tax, excise tax, discount code and reward points. You must select FREE Shipping during checkout to be eligible.